Gov’s Office Considers Suing Xerox Over Botched System Rollout | Alaska Public Media

The Governor’s office may sue Xerox Corporation for the bungled rollout of a new system to process Medicaid claims.

The Enterprise Medicaid Management System was supposed to replace the state’s antiquated 30 year old computer program. It went live on October 1 last year and Commissioner Bill Streur says it had problems right from the start.

“What has happened is this new whiz bang state of the art system doesn’t work,” Streur said. ”So they’re supposed to be fixing it and it simply isn’t going fast enough.”

The state handles millions of Medicaid claims each year.

Streur says the Xerox system is paying only about 60 percent of those claims. He says it should be easily handling over 80 percent of so-called “clean claims” that meet all the criteria to be legally paid.

Gov’s Office Considers Suing Xerox Over Botched System Rollout | Alaska Public Media.

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