As the COVID-19 pandemic escalated, many healthcare organizations quickly adopted digital solutions to address increased demands of their staff and clinical teams.
Traditional forms of employee communication and patient engagement couldn’t scale and would no longer suffice. Technology solutions previously considered optional or luxury, like virtual health or chatbots, became vital for overwhelmed healthcare systems.
To support the global response to COVID-19, Salesforce announced it would make its technology available to aid emergency response teams, health systems, health insurers, and life sciences organizations impacted by the pandemic.
As we seek new ways to manage through a pandemic (and plan for the road to recovery), we’d like to share a few of the early customer successes we’ve been tracking. We hope the following examples will serve as inspiration.