Heartland Dental has taken a notable step toward improving patient care after implementing VideaHealth’s artificial intelligence technology across its more than 1,700-practice network.
The two companies spent less than 10 weeks completing the rollout, which marks the largest dental AI rollout in history.
Tim Quirt, DDS, senior vice president of clinical operations for Heartland Dental, and Florian Hillen, CEO of VideaHealth, recently spoke with Becker’s to discuss the rollout process and how AI can be used to improve clinical care.
Question: What was the process like to complete this rollout?
Florian Hillen: You have to think about roughly over 1,500 locations within 10 weeks. That’s hundreds of millions of X-rays, thousands of dental providers who need to be onboarded and so on, so it was a massive undertaking. Both companies put together dedicated project teams with very clear roles and responsibilities on how to work together and had several meetings in person to plan for it and then throughout the rollout, which was incredibly helpful. This was a true partnership between both companies.