Thousands of Texans shocked by surprise medical bills. Requests for help overwhelm the state.

Thousands of Texans seeking government help with surprise medical bills were hit with another shock last year: a clogged-up consumer protection bureaucracy.

A massive backlog that began last summer left state regulators unable to provide timely help to the thousands of Texans who requested mediation from the Texas Department of Insurance.

“It’s going to take us a while to get out of this backlog that we’re in, but we’re doing the things necessary to help more consumers,” said associate commissioner Chris Herrick.

Source: Thousands of Texans were shocked by surprise medical bills. Their requests for help overwhelmed the state. / The Texas Tribune

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