Following a tumultuous period for UnitedHealth Group, new CEO and board chair Stephen Hemsley addressed investors on June 2, acknowledging the company’s recent shortcomings and detailing his plan to restore the high performance that investors and customers expect moving forward.
Mr. Hemsley expressed a deep commitment to regaining trust through increased transparency, improved pricing strategies, and a renewed focus on internal operations, particularly at Optum Health and UnitedHealthcare.
“We are well aware we have not fulfilled your expectations or our own,” he said. “We apologize for that performance and we are humbly determined to earn back your trust and your confidence.”
Mr. Hemsley replaced former CEO Andrew Witty, who stepped down for personal reasons in May after serving as the company’s CEO since 2021.
Source: ‘We have gotten things wrong’: UnitedHealth’s new CEO addresses investors / Becker’s Payer Issues