A proposed class action alleges Wells Fargo, Conduent State & Local Solutions, Inc. and Conduent Business Services, LLC regularly refuse to refund New Mexico EPPICard users whose accounts have been subject to fraud.
The 19-page lawsuit was filed by two New Mexico residents who claim the financial institutions unlawfully denied refunds for disputed transactions after the companies could not confirm that fraud had occurred. Per the case, the plaintiffs had funds stolen from their EPPICard accounts, which are “limited purpose” accounts managed by Wells Fargo and Conduent for the collection of unemployment insurance, child support and foster care maintenance payments. These funds are administered by state-run agencies that consumers can access using an EPPICard prepaid Visa card, the suit explains.
One plaintiff says that in January 2022, she was shocked to discover that only $34 remained in her EPPICard account after she lost $5,550 worth of child support payments to unauthorized transactions and associated fees charged by the defendants. Another plaintiff says an unauthorized actor stole over $13,000 of his unemployment benefits in February 2022, leaving only $3.17 in his EPPICard account.