Our article earlier this month, DMO Credentialing Practices Continue to Burn Dental Providers, on the continuing problems with DMO credentialing drew a quick response from several frustrated Texas dentists — and the stories are all too familiar.
“What a mess, I have had doctors I have hired who quit in the midst of credentialing since it is taking so long. It really affects patient care and how we are able to effectively staff our office to meet patient needs. In this day and age we should not have to wait this long for credentialing. Just frustrating.”
“This is a very concerning issue — it’s clear that delays and opaque credentialing practices by DMOs are hurting both providers and patients. Kudos to TDMR for shining a light on how these systemic problems threaten access to dental care in Texas.”
“Even non-DSO credentialing is screwed up. It took me from August 2024 to March of 2025 to get my re-credentialing approved. Same dentist, same office for 25 years, only provider at the location, ONLY dental office in Baylor County. Had already decided in January 2025 if it wasn’t approved I was done with Medicaid.”
We know the frustration is palpable and widespread. These delays are harming practices and patient care. Despite HHSC’s expedited credentialing rules, delays and runarounds continue.
DentaQuest most culpable
According to sources, DentaQuest is the primary culprit. They have been wanting to limit their network as TDMR reported last October, which HHSC supposedly stopped — Foreign-Owned DentaQuest Limits Access to Dental Care for 79% of Medicaid Children in Texas and Providers Outraged Over DentaQuest Limiting Its Network.
Share credentialing problems
TDMR invites other Medicaid dental providers who have experienced unreasonable credentialing delays or denials to share their experiences through comments on this story or via email. Confidentiality is assured.
The more we can shine the light, the more hope there is that something will be done.
Email us at info@tdmr.org or use the form on our Contact page